If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in the original condition and packaging. If the product is damaged or the packaging is damaged more than necessary to sell the product, we can pass on this reduction in value of the product to you. Therefore, treat the product with care and ensure that it is properly packaged when returned. Sale/clearance items can only be returned at your own expense. Items purchased at the original sales price may be returned free of charge. 

To make use of this right, you can contact us via info@roqellahome.com

We ask you for the following;

  •  order confirmation mail.
  • The ordernumber
  • Reason of the return
  • Proof of condition for the product

We will then provide you with an explanation of how to return your product!

Returns are free of charge.

Return address:
Parkweg 22, 6717HT Ede

We will then refund the order amount due within 30 days of notification of your return, provided that the product has already been returned in good order.