We are ROQELLA HOME. (Privacy Protector “we”, “our” and “us”) and we are the company that collects your personal data and controls how it will be used (the “data controller”).

SCOPE OF THIS POLICY
We are committed to respecting your privacy and protecting the personal information you share with us and that we collect about you. This policy tells you how we use the personal information we collect about you when you use our website and app. It also tells you more about your privacy rights and how the law protects you.

HOW DO WE COLLECT YOUR PERSONAL DATA, WHAT DO WE COLLECT AND WHAT DO WE DO WITH IT?
We have set out below what personal data we may collect from you when you use our website and app and how this is used by ROQELLA HOME.

How and what personal information do we collect? What do we do with it?
We collect your full name, title, address, email address, telephone number and date of birth (if you choose to provide this) when you register for an account with us.

register your account with us
to store your details so that you can log in/order more easily on your next visit
to process and deliver any orders you place with us
to check that you are old enough to use our website and app
to send you updates about our services (including updates to our terms and policies)
to register your membership of a loyalty scheme that we run from time to time
to send you our latest information and news by email and/or SMS (unless you tell us not to).
We collect your email address when you register to receive our news and information by email.

to ensure you receive all the latest news and information about our new product releases, offers, discounts and events.
We collect your full name, title, delivery address, billing address, email address, phone number and payment details when you order products from our website and app.

to process your order and payment
deliver this to you and handle any returns, refunds or customer service queries
we may also use your email address and phone number to send you our latest news and information by email and/or SMS (unless you tell us otherwise).
details of your previous orders, browsing history on our website and app and products saved to your wish list.

 

to analyse which products/offers we think you will like
suggest them to you via your account
show you advertisements when you surf on third party websites and social media
send you information about this by email and/or SMS.
Your name, email address and any other information you include in your message when you send us a message with a comment or question on our website or app, by post, email, WhatsApp, telephone or on one of our social media pages (Facebook, Twitter, Instagram, Pinterest or YouTube).

to handle your comment/question and contact you if necessary.
Your name, email address and any other information you provide to us when you participate in a competition that we organize on our website, app or one of our social media sites.

 

to enter the competition
with your consent, to send you details of our products, offers and events which we think may be of interest to you, by email or text message.
Your points balance, purchase details and redeemed extras in relation to any loyalty scheme we may operate from time to time.

to process your membership of our loyalty scheme.
to determine when you are eligible for extras.
to contact you regarding exclusive offers and events available to members of the loyalty scheme.
technical information about your computer, tablet or phone (including your IP address, screen resolution, browser type, operating system type and device type.


to enable you to store your preferences on your device (for example, so you can store your login details and your preferred language)
to show you advertisements about our products and offers that we think you will like when you browse other sites.
to analyse whether you enjoy reading the communications we send you (by knowing whether you have opened them or taken advantage of any of the offers in those communications)
to improve our website and app to make them easier for our customers to use.
We may also collect, use and share information about you that is not “personal information”, such as demographic information or information about your typical use of our website and app. You cannot be identified from this information. For example, we will use this information to improve our website and app, tailor our marketing strategy and help us stock products that we think you will like.

OUR LEGAL BASIS FOR WHAT WE DO WITH YOUR PERSONAL DATA
We will never use your personal data unlawfully. We have set out our legal basis for the different ways in which we use your personal data below.

Our use of your personal data Our legal basis
Creating and maintaining your account.

Performing our contract with you.

Some of this information will also be needed for legal reasons such as fraud prevention.

Processing and delivering orders to you and handling returns, refunds and other customer service enquiries.

Performance of our contract with you (we need to do this to provide our products to you).

 

Some of this information is also needed for legal reasons such as fraud prevention and for our legitimate interests in defending any claims brought against us.

Sending you information about our products, offers and events by email or text message.

Our legitimate interests in communicating with our customers to tell you about our new products, offers and events and to grow our business.

We think showing you our products and offers will be of interest to you on our site and third party sites (including your social media accounts).

Your consent (where this involves the use of cookies, see our Cookie Policy) and our legitimate interests in providing you with relevant advertising to keep you coming back to our website and app and seeing all the great products we have to offer.

 

Analysis of your purchase and browsing history, wishlist and engagement with our communications.

It is in our legitimate interests to ensure that we target our customers effectively, meaning that you do not receive news and information that we think you are not interested in and that we can ensure that we create the best possible experience for our customers so that they come back to us again and again.

Dealing with your comments/questions (where these are not related to a specific order).

It is in our legitimate interests to provide the best possible customer service.

Improving and securing our website and app.

Legal obligation to prevent fraud and our legitimate interest in ensuring that our website and app works effectively, is secure and reflects the browsing behaviour of our customers.

Administering our competitions.

Performance of our contract with you (we need to use the information to enter our competition and tell you if you have won).

 

Creating and maintaining your account for any loyalty program we may make available from time to time.

Performing our contract with you.

Sending you exclusive loyalty program news, offers and events.

Your consent.

 

MARKETS
When you have made a purchase through our website or app, we want to make sure that you are kept up to date with the latest products, events and offers available on our website and app, so we will send you messages via email and/or SMS, unless you tell us that you do not want to continue receiving these messages by “opting out” or by contacting us at unsubscribe@roqellahome.com

Where we rely on consent to send you marketing messages, you can withdraw your consent at any time by following the opt-out link in the messages we send to you. Please note that if you opt out of receiving messages relating to a loyalty programme, you may miss out on exclusive offers and events.

CHILDREN
Children under the age of 15 are not permitted to use our website or app and/or make purchases on our website or app and we may require you to verify your age when you register for an account with us.

SHARING OF PERSONAL DATA
We do not sell your personal information to third parties. We may share your personal information with our carefully selected third party service providers who help us provide our services to you, including:

Our logistics/warehouse service provider.
Our couriers and similar delivery companies.
Our payment providers.
Our professional partners, including our marketing agencies and website owners.
Our customer service providers.
Our analytics providers.
Our IT and technical service providers.
In certain circumstances, we may also need to share your personal data with our legal advisers, bankers, auditors and insurers and our regulators, including HM Revenue & Customs and with any third parties to whom we may choose to sell or transfer any part of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to use your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS
Many of our external third party service providers are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data outside the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

The country to which the data is transferred has been deemed to provide an adequate level of protection for personal data by the European Commission.
We have put in place specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such information. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Onze website en app kunnen links bevatten naar websites van derden, plug-ins en apps. Als u op deze links klikt of deze verbindingen inschakelt, kunnen derden gegevens over u verzamelen of delen. Wij hebben geen controle over deze websites van derden en zijn niet verantwoordelijk voor hun privacy verklaringen. Wanneer u onze website en app verlaat, raden wij u aan de privacyverklaring van elke website en app die u bezoekt te lezen.

HOW LONG DO WE KEEP YOUR DATA?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We will retain your name, email address, address, telephone number, date of birth, gender, details of previous purchases, searches and items saved to your wish list, which we collect when you have an account with us, for as long as you have an account with us.

We will retain your name, email address, delivery address and billing address that you provide to us when you make a purchase on our website or app and all our correspondence with you for seven years after your last purchase or contact.

We will handle your payment information in accordance with globally recognised PCI DSS standards.

Where you register to receive our latest news, products and offers, we will retain your contact details (generally your email address and/or telephone number) for as long as you wish to continue to receive such updates from us. We monitor how you interact with our emails and other electronic messages, and if you do not open an email or message for 12 months, you will automatically enter a 30-day inactive program. If you are still inactive with email or messages after this period, we will withdraw your contact details and stop contacting you with marketing. You can also choose to stop receiving marketing emails within 24 hours.


We may need to retain your personal information for other purposes, for example to administer your account or to handle a query you have made.

YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection law in relation to your personal data, including the following:

The right to request access to the personal data we hold about you.
The right to request that the personal data we hold about you be updated/corrected.
The right to request that the personal data we hold about you be erased.
The right to object to the processing of your personal data based on our legitimate interests.
The right to object to processing for direct marketing.
The right to request that we restrict our processing of your personal data.
The right to request that your personal data be transferred to you or another provider.
The right to withdraw your consent to our processing (where we rely on your consent).

You also have the right to lodge a complaint with your data protection regulator (in the UK this will be the Information Commissioner’s Office), but please contact us first before escalating your complaint.

US AGREEMENT
If you have any questions about this policy or the personal data we collect about you, please contact us at info@roqellahome.com

CHANGES TO THIS POLICY
We may change this policy from time to time to reflect how we process your personal data, so you should review this policy regularly. If we make significant changes to the policy, we will contact you to let you know